Déclaration de protection des données

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information actively provided by you. We collect names; phone numbers; email addresses; mailing addresses; contact preferences; and other similar information in specific functions such as the contact or rebate forms and the monthly competitions. In energy saving calculators, we may collect data actively provided by you for survey purposes on size, envelope and roof of your accommodation as well as type and consumption of the heating system; this information is no way connected directly or indirectly to user-identifiable information provided by you in separate functions (name, email address, mailing addresses, phone numbers, etc.). All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information if you want your information to be removed.

Les dispositions suivantes concernent uniquement la saisie de données par les particuliers et les entreprises dans le cadre des programmes de soutien et de la soumission des demandes de subvention. Topten s'engage à limiter la quantité de données personnelles collectées. Pour toutes offres et prestations dans le cadre des programmes de financement gérés par Topten, les données suivantes sont traitées (formulaire en ligne pour les demandes) :

• Nom et adresse : Le formulaire traite et stocke les données personnelles (nom, prénom, adresse postale) après confirmation en cliquant sur "Envoyer la demande" pour le but limité et légitime de la gestion et du paiement de la demande soumise. Si le reçu d'achat ne contient pas l'adresse de livraison, un extrait d'autres documents (par exemple factures) peut également être utilisé pour confirmer l'adresse.

• Données de contact : Les données de contact comprennent en particulier l'adresse e-mail et le numéro de téléphone pour la gestion de la demande et pour d'éventuelles demandes de clarification.

• Données bancaires : Pour le paiement de la demande soumise, les données bancaires nécessaires sont collectées, en particulier le titulaire du compte, la banque et l'IBAN, ainsi qu'un numéro de référence souhaité pour les entreprises. Le traitement et le stockage ne se font qu'après avoir cliqué sur "Envoyer la demande".

• Numéros client et TVA : Pour identifier les entreprises demandeuses, le numéro de TVA et le numéro client peuvent être collectés pour le but limité et légitime de la gestion et du paiement de la demande soumise.

• Factures ou reçus d'achat : Les reçus pour les demandes soumises sont collectés pour légitimer le droit à la subvention. Le traitement et le stockage ne se font qu'après avoir cliqué sur "Envoyer la demande".

Nous partagerons les données personnelles uniquement si le client a donné son consentement, si la loi l'exige ou si cela est nécessaire pour faire valoir nos droits, notamment ceux découlant de la relation contractuelle. De plus, les données peuvent être partagées avec des tiers dans la mesure nécessaire à l'utilisation du site et à la gestion contractuelle. L'utilisation par des tiers est strictement limitée aux fins indiquées.

En soumettant la demande de financement, vous acceptez le partage limité et légitime de vos données personnelles. Pour vérifier la conformité des mesures (par l'UFE ou le bureau désigné), les données peuvent être transmises à ces autorités. Les données transmises par l'UFE seront traitées de manière confidentielle et utilisées uniquement pour vérifier la conformité des mesures. Topten utilisera les données personnelles uniquement aux fins des programmes de financement et pour la légitimation et le paiement des subventions, sans les louer ni les vendre à des tiers.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use technologies to collect geolocation data that tells us your current location (based on your IP address).

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To respond to user inquiries/offer support to users. We may use your personal information to respond to your inquiries through our contact form and/or solve any potential issues you might have with the use of our Services.

• To administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

• To process and pay out rebate applications. We may use your information to fulfill and manage your rebate applications for submissions you made through the website.

• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service including our periodic newsletter if you signed up for it or the calculation of saving potential for heating systems in the use of the energy savings calculator.

• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you.

We may process or share your data that we hold based on the following legal basis. More specifically, we may need to process your data or share your personal information in the following situations:

• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have agreements in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

• Affiliates. We may share your tracking information with our affiliates, in which case we will require those affiliates to honor this privacy notice; affiliate networks like ADTRACTION or AWIN use this only to verify that users are clicking shoplinks from our website. No other information is shared with them. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions like the rebate programme.

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below.

Affiliate Marketing Programs (Shoplinks)

• Awin

• Adtraction

Web und Mobile Analytics

• Google Tag Manager /Analytics

Website Performance Monitoring

• Cloudflare

E-mail Services

• Mailchimp

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies in your browser settings is set out in our Cookie Notice. Such information will not identify you personally, it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information in our servers for longer than 6 months, except for participation in the rebate programme which requires data storage for monitoring purposes for the entire duration of the programme with an additional 6 months reporting period.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

We do not knowingly solicit data from or market to people under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from people under age 18, please contact us at redaktion(at)topten.ch

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please write to: redaktion(at)topten.ch. We will respond to your request within 30 days.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. For further information, please see our Cookie Notice.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please write to: redaktion(at)topten.ch. We will respond to your request within 30 days.